In July 2023 I ordered the Autel EVO 2 Pro Enterprise V3 from Amazon. It was on sale @ $500 off for $3,500. It flew perfectly, but I had two issues. Spoke with customer service about it.
One was I couldn’t get it to orbit around on object. I was used to DJI drones and the Autel’s way of doing this was very crude. I just didn’t understand the procedure. The other problem was the drone wouldn’t track a vehicle. Found out later on that the enterprise drone wasn’t programmed to track vehicles. So all customer service had to say was that it couldn’t track a vehicle and explain how to orbit an object. Instead they told me to send it to repair (the biggest mistake).
After 6 weeks in repair, the drone returned with the gimbal broken. It was sent back without the gimbal guard on it. So I sent them videos of the gimbal at a 45 degree and sent it back to repair. Another 6 weeks goes by and the drone came back worse then it was (just flopped down). Sent it back to repair. They told me that they would replace the gimbal on warranty.
After 11 weeks they finally sent the drone back. The gimbal was at a 45 degree angle again and the controller shouts out a bunch of gimbal errors. Figured out that I could physically turn the gimbal to get it to fly eventually.
You would think that they would see that the drone was in error before sending it back. The repair team is incompetent. Don’t ever send your drones to them. I trusted them, but I should have sent the drone back to Amazon for a refund. Instead I got a $3,500 lemon.
Source: Autel Pilots